Frequently Asked Questions

BlazeFiit is a white-label coaching platform used by gyms and personal trainers. Your coach runs a branded “gym” inside the app where they assign programs, track your progress, run leaderboards and challenges, and message you directly.

You can use BlazeFiit on iPhone, Android, or the web portal in your browser. Your account syncs across devices.

Search the App Store or Google Play for your coach’s app name, or use the link your coach sends you. Many gyms use the BlazeFiit app with their branding inside.

• iPhone / iPad: Install from the App Store, then sign in with the email your coach invited.
• Android: Install from Google Play, then sign in with the same email.
• Web: Open your gym’s portal URL (for example yourgym.blazefiit.com) in Chrome, Safari, or Edge.

If you received an invite link, tap it on your phone — it should open the app or the sign-up page automatically.

Yes. BlazeFiit is invite-only. You cannot browse or join a gym on your own. Your coach sends a secure invite link tied to your email address.

When you open the link, create an account (or sign in if you already have one). You’ll land in your coach’s gym automatically. If the link expired or you used a different email, ask your coach to resend the invite.

Yes. If your coach sends a new invite and you sign in with the same email, you can belong to more than one gym. Switch between gyms from your profile or gym selector, depending on how your coach set things up.

Points, leaderboards, and programs are per gym. Activity in one gym does not carry over to another.

BlazeFiit itself does not charge clients directly. Your coach or gym sets membership pricing — the app is the tool they use to deliver programming, accountability, and challenges. If you have billing questions (monthly fees, challenge entry, etc.), ask your coach directly.

Use the email address your coach invited. You can sign in with a magic link sent to your inbox, or with a password if you set one during sign-up.

On mobile, open the app and tap Sign in. On web, go to your gym’s portal URL and choose sign in.

• Check spam, junk, and promotions folders.
• Make sure you’re using the exact email your coach invited — typos block access.
• Wait a few minutes and request a new link.
• If you use a work email with strict filters, try a personal address and ask your coach to update the invite.

Still stuck? Email support@blazefiit.com with the email you were invited with.

Open Profile or Settings in the app or portal. You can update your display name, photo, and password there.

To change the email tied to your account, contact your coach or support — invites are email-specific and may need to be reissued.

You can request account deletion at blazefiit.com/delete-account. Deletion removes your profile and personal data from BlazeFiit in line with our privacy policy.

If you’re only leaving one gym but staying with another coach, ask your coach to remove you from their roster instead of deleting your whole account.

Points (shown as XP in the app) reward actions that support your fitness goals. Typical sources include:

• Logging a workout — completing a session you tracked in the app.
• Finishing assigned plan workouts — often worth more than a free-form log.
• Daily step ranking — top step counts among gym members for that day (if your coach enabled step scoring).
• Sleep — hitting a sleep target (e.g. 8+ hours) when sleep sync is enabled.
• Measurements & weight — logging body stats; some gyms award points for weight loss or inch changes.
• Meals, goals, and streaks — depending on your coach’s settings.
• Badges and challenges — one-time or seasonal bonuses.

Open your Points or XP history screen to see exactly what you earned and when.

Scoring rules are set by your coach and can change over time (challenge periods, new scoring categories, etc.). Step points are often rank-based (1st place gets the most, 10th gets the least) rather than a flat amount per step.

If something looks wrong, check the date on the ledger entry or ask your coach — they can explain the rules for your current challenge.

Levels are a long-term progression based on total XP you’ve earned. As you accumulate points from workouts, steps, sleep, and other actions, you level up. Levels are a fun milestone — your coach may or may not tie prizes to them.

Badges are achievements for specific milestones (first workout, streaks, challenge completion, etc.). They appear on your profile and may come with bonus XP when your coach enables them.

Badge sets vary by gym. Your coach can create custom badges for their challenges.

Yes. Coaches can award bonus points or correct mistakes (duplicate entries, sync glitches, etc.). If you believe a deduction or missing entry is an error, message your coach with the date and activity.

Steps usually sync automatically from your phone or wearable:

• iPhone: Apple Health (HealthKit) — connect in Profile → Health sync.
• Android: Health Connect — grant BlazeFiit read access to Steps (and Sleep if you track it).

Some gyms also support Google Health / Fit sync on Android. See our detailed Health sync guide for setup steps.

If you don’t use a wearable, your phone’s built-in motion tracking may still count steps once Health permissions are granted.

Steps typically refresh when you open the app, pull to refresh on the home or activity screen, or when a background sync runs. Most gyms use your coach’s local timezone for “today” — so midnight resets align with your gym, not necessarily UTC.

Very new steps (last few minutes) may lag until your watch or Health Connect pushes data to the phone.

If your gym awards step leaderboard points, they use your step total for that calendar day — not the moment the day ends.

XP is awarded provisionally around 3 AM the next morning in your gym’s timezone, mid-reconciled around 5 AM, then receives a final reconcile around 10 AM after morning sync from Fitbit, Samsung Health, Apple Health, or Health Connect can settle.

Example: steps on June 30 are ranked for June 30; XP appears in Points history as Daily steps rank · 2026-06-30 on the morning of July 1.

Keep the app installed and health sync enabled overnight. If points still look wrong the next day, your coach can reconcile from the Health leaderboard in the portal — you don’t need to contact BlazeFiit support first.

Common causes:

1. Health permissions not granted — open Profile → Health sync and reconnect.
2. Health Connect not installed or not set up (Android) — install from Google Play and add Samsung Health, Google Fit, or your watch app as a source.
3. No step source writing to Health — open Samsung Health / Apple Health and confirm today’s count exists there first.
4. Battery saver killing background sync — exclude BlazeFiit and Health Connect from aggressive battery optimization.
5. You haven’t opened the app today — open it and pull to refresh.

See the troubleshooting section below and the Health sync guide for platform-specific fixes.

On Android, BlazeFiit reads steps from Health Connect. If multiple apps write steps (watch app, Samsung Health, Google Fit, phone sensor), Health Connect may aggregate or duplicate counts unless sources are configured carefully.

Your coach may enable step reconciliation to deduplicate overlapping sources. If steps still look inflated:

• In Samsung Health → Settings, review which devices sync steps and avoid double-counting phone + watch.
• Ask your coach to check Advanced step reconciliation on your profile (coaches only).
• Disconnect unused health sources you no longer wear.

On Android, BlazeFiit shows the total Health Connect reports — not each app’s own private count. Health Connect does not add every app’s steps together. For each slice of the day it keeps one source — whichever app sits highest in your priority list — and ignores the others so you’re never double-counted.

So if Samsung Health ranks above Google Fit, Samsung Health’s number “wins” the day and BlazeFiit matches it, even when the Google Fit app displays a higher figure. Google Fit also tends to estimate more steps than a phone’s built-in pedometer and doesn’t always write its full count into Health Connect.

To choose which app BlazeFiit follows:

1. Open Health Connect → Data and access → Activity → Steps → See all entries to see which apps actually wrote steps, and how many.
2. Go to Data sources and priority → Steps and drag the app you trust to the top.
3. Pull to refresh in BlazeFiit and compare again.

On a Samsung phone, keeping Samsung Health at the top is usually best — it reads the hardware step counter, which is typically the most accurate. See the Health sync guide for screenshots.

Health Connect can contain step records from several places: your phone, Samsung Health, Google Fit, Fitbit, or another watch app. BlazeFiit compares the timestamps from those sources and avoids counting overlapping intervals twice.

In plain English: if your watch and phone both recorded the same walk, BlazeFiit should count that walk once. If you took a separate walk later, that separate non-overlapping activity can still count.

BlazeFiit prioritizes automatic sync for fairness on leaderboards. Manual step entry is not available in most gyms. If your wearable broke or sync fails for several days, message your coach — they may have a process for exceptions during challenges.

Usually yes, as long as health permissions stay granted and your watch/phone continues writing to Apple Health or Health Connect. Opening the app periodically helps trigger a sync. Some Android devices need BlazeFiit excluded from battery restrictions for reliable background updates.

If your coach enabled sleep scoring, BlazeFiit reads sleep sessions from Apple Health (iOS) or Health Connect (Android). You need a compatible source: Apple Watch, many Garmin / Fitbit / Samsung setups, Oura, etc., configured to write sleep into Health.

Grant BlazeFiit read permission for Sleep in addition to Steps. Full setup: Health sync guide.

• Your wearable doesn’t write sleep to Health / Health Connect (some bands are steps-only).
• Sleep permission not granted to BlazeFiit — re-open Health sync and allow Sleep.
• Watch not worn overnight or sleep not yet processed (check Samsung Health / Apple Health first).
• Your gym may not enable sleep scoring — ask your coach.

Fitbit, Samsung Health, Google Fit, and Health Connect may each show slightly different sleep totals for the same night. On Android, BlazeFiit compares overlapping sleep sessions instead of adding them together. If Fitbit says 5.5 hours and Samsung Health says 6.4 hours for the same overnight session, BlazeFiit should choose the best matching session rather than combine them.

Separate non-overlapping sleep blocks, like a later nap, may still be included. If the number looks wrong, confirm the night in your wearable app and ask your coach to check your detected wearable source.

Many gyms award points when you hit 8 or more hours in a night, but the threshold is configurable. Your coach sets the minimum hours and points per qualifying night. Partial nights or naps may not count unless your health source merges them into one session.

A program is a multi-week plan your coach assigns (e.g. “8-Week Strength Block”). It contains scheduled workouts across days or weeks.

A workout is a single session — a list of exercises, sets, reps, and rest. You can complete assigned plan workouts or log extra sessions on your own if your coach allows it.

1. Open Today or Programs and tap the scheduled workout.
2. Tap Start workout (or similar) when you begin.
3. Log sets, reps, weight, or time as you go. Rest timers may appear between sets.
4. Tap Finish or Complete when done. Partial saves may sync if you leave mid-session.

Your coach may set a minimum duration for a workout to count toward weekly completion or points. Very short accidental taps may not qualify.

Some gyms reward finishing all assigned workouts before a weekly deadline (e.g. by Thursday or Friday) and bonus points for training early in the week (Monday–Thursday). These rules are optional and coach-configured.

Check your program calendar and points history to see what your gym uses.

If your coach enabled free-form logging, you can record an off-plan session from the workout log. Assigned plan workouts usually score higher. When in doubt, ask your coach whether outdoor runs, classes, or sports should be logged a specific way.

• Check internet connection (Wi‑Fi or cellular).
• Update the app to the latest version from the store.
• Force-quit and reopen the app.
• On Android, disable VPN or ad blockers that block video CDN domains.

If one exercise fails consistently, tell your coach which exercise so they can check the media link.

Leaderboards rank gym members by points or specific metrics (steps, XP this week, challenge score, etc.). Your coach chooses what appears and who is included (whole gym, a batch/class, or challenge participants only).

Rankings usually respect your gym’s timezone for daily and weekly cutoffs. Tie-break rules, if any, are set by your coach.

A challenge is a time-bound competition (e.g. 30 days) with scoring rules and sometimes prizes. A batch (or group) is a subset of clients your coach organizes — you might see batch-specific leaderboards or programs.

Entry fees, prizes, and rules are set by your coach, not BlazeFiit. Ask them for start/end dates and how winners are determined.

The Steps tab on the leaderboard shows who walked the most for a period. That view updates as steps sync — it is not the same moment step rank XP is added to your total.

Step rank XP is awarded provisionally around 3 AM gym time for yesterday’s synced totals, mid-reconciled around 5 AM gym time, then receives a final reconcile around 10 AM gym time (usually ~10:10 AM).

In Points history you’ll see Daily steps rank · YYYY-MM-DD. That date is the day you walked, not the morning when XP posted.

Top-10 finishers earn tiered XP (1st gets the most, 10th the least). Exact values are in Profile → How to earn points when your gym enables step rankings.

• You’re not enrolled in that challenge or batch.
• The leaderboard filters by date range — no activity yet this period.
• Privacy or roster status — confirm you’re an active member.
• Sync delay — steps or workouts haven’t synced yet today.

iPhone: Apple Health with data from Apple Watch, iPhone motion, or third-party apps that write to HealthKit.

Android: Health Connect as the hub. Common sources: Samsung Health, Google Fit, Pixel Watch, Garmin Connect, Fitbit (when linked to Health Connect), and many watch companion apps (VeryFit, etc.).

BlazeFiit reads steps and sleep; it does not replace your watch app. Set up the watch first, then connect BlazeFiit.

Fitbit users on iPhone should connect Google Health if Fitbit is not writing data into Apple Health. BlazeFiit cannot read sleep or steps that only exist inside the Fitbit app.

Before connecting Google Health, Fitbit users should confirm their Fitbit account has been moved to a Google Account. If they still use an older Fitbit login, Google Health may not return steps or sleep to BlazeFiit. Google’s migration guide is here.

1. Install or update Health Connect from Google Play.
2. Open Samsung Health → Settings → ensure sync to Health Connect is on for Steps (and Sleep if needed).
3. Open BlazeFiit → Profile → Health sync → connect Health Connect and allow Steps + Sleep.
4. Walk a few minutes, then pull to refresh in BlazeFiit and compare with Samsung Health.

If you also use Google Health sync inside BlazeFiit, only enable one primary path if your coach advises — duplicate pipelines can cause confusion on some devices.

1. Wear the watch and confirm steps appear in the Health app.
2. BlazeFiit → Profile → Health sync → enable Apple Health for Steps and Sleep.
3. If prompted, open Settings → Health → Data Access and allow BlazeFiit.
4. Open BlazeFiit and refresh today’s activity.

Google Health (Fit) sync is optional on some gyms. If Sync fails with a steps error but Health Connect shows correct steps, your data may still be fine via Health Connect. Try:

• Disconnect and reconnect Google Health in BlazeFiit.
• If you use Fitbit, make sure your Fitbit account has been moved to Google first. Follow Google’s Fitbit migration guide.
• Ensure Google Play Services is updated.
• Rely on Health Connect if your coach confirms that’s the primary source.

Share a screenshot with your coach or support@blazefiit.com if the error persists and steps are zero everywhere in the app.

That setting is controlled by your coach on your client profile (not something you toggle yourself). It helps Android clients whose steps are double-counted across multiple Health Connect sources. If your steps match Samsung Health, leave it as your coach set it. If steps are wildly high, ask your coach to review reconciliation and connected sources.

Open Progress, Measurements, or your profile section (wording varies by gym). Enter weight, circumferences (waist, hips, etc.), and optional notes. Save each entry with the correct date.

Some gyms award points for logging measurements or for weight / inch changes between check-ins. Rules are coach-specific.

Follow your coach’s schedule (weekly, biweekly, challenge check-in days). Consistent time of day and conditions (morning, before eating) give the fairest trend line.

If your coach enabled check-ins, you may upload front/side/back photos privately to your coach. They are not public on the leaderboard. Ask your coach how they use photos in your program.

Use the in-app Messages or Chat tab. Your conversation is private between you and your coaching staff. You’ll get push notifications for new messages if notifications are enabled.

For billing, schedule changes, or injuries, messaging in-app keeps everything in one place; your coach may also share email or phone for urgent matters.

• iOS: Settings → Notifications → BlazeFiit → Allow Notifications.
• Android: Settings → Apps → BlazeFiit → Notifications on; disable battery restrictions.
• Confirm notification preferences inside the app profile.
• Reinstall only as a last resort after backing up login access.

• Update to the latest app version.
• Switch between Wi‑Fi and cellular to rule out network blocks.
• Force-quit and reopen; on Android clear cache only if support suggests it.
• Check status with your coach — rare maintenance affects all gyms.

Workouts sync when you finish the session and have connectivity. If you lost signal mid-workout, reopen the app on Wi‑Fi and check workout history.

Points may batch-process shortly after the activity. If nothing appears after an hour, note the workout date/time and contact your coach with screenshots.

You may be signed into a different gym account. Open the gym switcher or sign out and use the invite link your coach sent. Custom-branded domains (e.g. coachname.com) should match the gym you joined.

Email support@blazefiit.com with:

• Your gym / coach name
• Device model and OS version
• App version (Profile → About)
• Screenshots of the issue
• Steps you already tried from this FAQ

For scoring disputes or program questions, your coach is the first point of contact — they know your challenge rules.

We store account info (email, name), workout logs, optional health metrics (steps, sleep), messages with your coach, and progress measurements you enter. Health data is used to show you and your coach your activity — not sold to advertisers.

Read the full policy: Privacy Policy.

Your coach and authorized staff for your gym can see your activity for coaching purposes. Other clients typically see only leaderboard summaries (e.g. step rank or XP), not your full workout details, unless your coach configures otherwise.

Direct messages and check-in photos are private to you and your coach.

In BlazeFiit, open Health sync and disconnect. Also revoke access in Apple Health settings or Health Connect app permissions if you want to fully stop sharing.

Historical data already synced may remain visible to your coach unless you request deletion.

Yes. BlazeFiit is built for remote and online fitness coaches who need a branded client app, workout programming, progress tracking, and accountability — without requiring an in-person gym floor. Hybrid coaches and gym instructors who also train clients remotely use the same tools.

Learn more on the BlazeFiit home page or pricing.

1. Sign up at blazefiit.com/signup/coach.
2. Choose your coaching brand name and subdomain.
3. Invite clients with secure links.
4. Assign programs and track progress from the coach portal.

Pricing is $100 USD / month.

1. Accept the invite link on the email you sent.
2. Install the app and complete profile (name, photo optional).
3. Connect health sync (Apple Health or Health Connect) before your challenge start date.
4. Open today’s workout or program and confirm they see your branding.
5. Join your batch/challenge if you use enrollment links.

• Point values and scoring categories (steps, sleep, inches, deadlines)
• Challenge dates, batches, prizes, and entry fees
• Minimum workout duration for credit
• Whether sleep or step leaderboards are active
• Android step reconciliation per client
• Custom domain vs subdomain URL

Publish a short “Our coaching rules” message in your announcement channel so clients know where your setup differs from the defaults in this FAQ.

Use the coach portal (web) or coach tools in the mobile app: Scoring rules, client roster, invite links, batch assignment, and per-client health toggles (e.g. step reconciliation) live under trainer settings and each client profile.

Platform support: support@blazefiit.com. Client-specific coaching questions stay with you.

• Home — product overview for remote coaches
• Pricing — coach subscription details
• Health sync guide — detailed Apple Health & Health Connect setup
• Support — contact and short FAQ
• Privacy Policy
• Delete account